I am thrilled with the job Cariend has done for me. In addition to coming up with a creative solution to exporting my electronic records, Cariend was adept at working with the new providers to help patients transition the records.
Cariend made the challenging task of dealing with over 20 years of both digital and physical records manageable. Their professionalism and expertise were crucial during the shutdown process. I recommend working with Cariend to any healthcare system or practice faced with records decisions after a closure.
I considered several options for closing my large pediatric practice. Cariend’s expertise in handling my records not only saved me time and money, but the experience for my patients was also incredible. Brian from Cariend was superb both in executing a seamless, smooth transition of our charts to the custodial service and answering any questions or concerns we had at the office. I also can’t believe the fantastic level of service that we have received both from Brian and the main office even after our office officially closed including patient/parent satisfaction and comments. I knew I made the right decision from the first day of meeting with Brian.
Since providing leadership through communication and education is a critical part of NRHA’s mission, we are thankful to have a partner like Cariend that serves as resource for healthcare providers in operational transition. Cariend is an invaluable resource to help rural hospitals navigate uncertain times, such as closure, new ownership, or changes in service profiles. Their experienced team helps rural healthcare professionals understand the challenges and opportunities of record retention and access, with an utmost focus on cost savings and continuity of care for patients.
There were challenges in exporting both the electronic records and dental images for my practice. The Cariend team was impressive in how they worked with my IT Provider to develop and validate a solution to eliminate the cost of my EMR system after closing the practice.
While our family was dealing with the sudden closure of my father’s practice, Cariend made the process very simple and efficient, helping us through all the required steps to safeguard & manage the records through the necessary retention period.