Cariend is an independent records custodian, not affiliated with your medical provider, and retained to store your records for many years.
The process you are about to follow is required by HIPAA law. It is our utmost priority to keep your information secure and provide your records in a HIPAA-compliant manner. Please do not send sensitive information such as your social security number, date of birth, or photo ID via email.
To request a copy of your medical records, you must follow the process outlined below. If you do not follow the process outlined below, it only slows our response capabilities and further delays the processing of your request, so please read through the steps carefully.
You will first provide your basic contact information in the required fields below. Once you’ve submitted the form in Step 1 below, we will review your information within three (3) business days and send an email to the address you provided, with an upload link to send us your Medical Records Request Form (required by HIPAA) and photo ID. Again, please do not email these items for security purposes, rather wait for the secure link to be emailed to you. If you do not see an email with the upload link within three (3) business days of submitting your contact information, please check your email JUNK or SPAM folder.
Cariend is not a directory or search resource for records. Please do not contact us for records unless you have been specifically notified that we have your records. Once you have submitted your request form and ID, we will process your request as quickly as possible. Please do not call, submit multiple forms, or send requests by email, as this only slows down our response capabilities.
- Complete the fields below providing your basic contact and provider information. Cariend will then verify if we have custody of the records for you and/or your provider. Cariend can’t release the records without Steps 1-4 completed below.
- Click the button to download the Medical Records Request Form which must be completed & signed.
- Using a scanner or cell phone camera, capture an image of your government-issued Photo ID (driver’s license, passport, government employee ID, etc.) and completed Medical Records Request Form, making sure the images are readable.
- You will receive an email from ‘Request Support’ within three (3) business days containing a link to upload your documents. Click the ‘Send Files’ button in that message to upload your completed Medical Records Request Form and Photo ID. Upon submitting the documents correctly via the secure link, you will instantly see a confirmation that the files have been sent. No additional confirmation will be sent; please do not call or email to ask if your documents were received. If anything is missing, we will contact you.